Shipping policy

- Shipping Policy -

Orders are processed and shipped in one business day (M-F) and same day if ordered before the cut off time of 12:00 EST M-F. Orders ship with either USPS, FedEx, or UPS and ship / transit time normally runs 3-4 business days. Orders less than $100 ship with USPS and orders over $100 ship with either FedEx or UPS.

We do not ship to Hawaii, Alaska or Puerto Rico.

Standard Shipping Rates:

Order Value	Shipping Cost
$0.01 - $12.99	= $9.95
$13.00 - $149.99	= $15.95
$150.00 - $299.99	= $19.95
$300.00 - $615.99	= $24.95
$616.00 - $860.99	= $10.00
$861.00 - Up	= Free Shipping

FREE SHIPPING – MAP PRICING ITEMS

Many of our premium products that fall below the free shipping order value of $861.00 qualify for FREE SHIPPING due to Manufacturer Minimum Advertised Price (MAP) restrictions.

Why Free Shipping on Certain Items?

Manufacturer MAP Pricing Policy:

As an authorized distributor of major brands including Balboa Water Group, Hayward, Raypak, Gecko, HydroQuip, and others, we are bound by Manufacturer Minimum Advertised Price (MAP) agreements.

We cannot advertise prices below MAP
We cannot discount the product price
We can offer free shipping

How This Benefits Customers:

Without MAP pricing agreements, manufacturers cannot control brand value and online retailers would engage in destructive price wars. MAP protects:

Brand value – Prices stay fair across all retailers
Authorized dealer relationships – Manufacturers support authorized distributors
Product authenticity – Protects against counterfeit goods
Customer service – We can afford to support products properly

For you, this means: We offer free shipping on MAP-restricted items so you get competitive pricing while supporting legitimate distributors.

Free Shipping Categories (MAP-Restricted Items):

Authorized Brands with MAP Pricing:

✓ Balboa Water Group
✓ Pentair (including Sta-Rite, Pentair Pool Products)
✓ Hayward
✓ Gecko
✓ Zodiac (Jandy)
✓ Waterway Plastics
✓ Intermatic
✓ And others

How to Identify MAP-Restricted Products:

Premium/specialized equipment – Control systems, circuit boards, professional equipment
Higher price point – Generally $150+
Authorized distributor items – Major brands like Balboa, Raypak, Gecko, Hayward
Check product page – Will clearly show "FREE SHIPPING" if MAP-restricted

OUR COMMITMENT TO TRANSPARENCY

We believe in honest, transparent pricing:

✓ Manufacturer Authorized – We are authorized distributors for all major brands
✓ Legitimate Pricing – We comply with all MAP pricing agreements
✓ Fair Competition – Free shipping keeps MAP-restricted items competitive
✓ Product Authenticity – All products are genuine, original equipment
✓ Full Disclosure – Shipping cost displayed on every product page & at checkout
✓ No Hidden Fees – What you see at checkout is what you pay

SHIPPING TRANSPARENCY GUARANTEE

When you order from us, you can trust:

Product prices are manufacturer-set (we honor all authorized pricing)
Free shipping items are legitimately MAP-restricted (we cannot lower prices)
Shipping cost displays before checkout (no surprises)
All products are genuine (authorized dealer relationships with manufacturers)
Standard shipping applies to non-restricted items (transparent tiered rates)

MANUFACTURER AUTHORIZATION & LEGITIMACY

PartsForSpas.com is an authorized distributor for our listed products:

This means:

We have official distributor agreements
All products carry manufacturer warranties
We're bound by manufacturer pricing policies (including MAP)
Products are 100% genuine and authentic

CUSTOMER SERVICE

Questions about shipping, pricing, or MAP policies?

Phone: 1-800-960-8638 (Monday-Friday, 9am-5pm EST)
Email: Support@PartsForSpas.com
Live Chat: Available during business hours

WHAT IS MANUFACTURER MINIMUM ADVERTISED PRICE (MAP)?

For customers asking about our pricing strategy:

Manufacturer Minimum Advertised Price (MAP) is:

A legitimate business practice used by manufacturers to maintain brand value
A way manufacturers protect authorized dealers from destructive price wars
A means to ensure product authenticity and prevent counterfeits
A policy that benefits customers by maintaining quality service and support

When we offer free shipping instead of price discounts, we are:

✓ Complying with legitimate manufacturer agreements
✓ Keeping competitive pricing for customers
✓ Ensuring you get genuine products with warranty support
✓ Supporting an authorized dealer network

This is standard practice in the pool & spa industry and across many industries (electronics, appliances, automotive parts, etc.).

PartsForSpas.com is operated under:
Parts For Spas LLC.
Street: 1353 Whispering Oaks Circle
City: Matthews
State/Region: NC
Country: United States
Zip Code: 28104
Email: Support@PartsForSpas.com
Phone: +1 800-960-8638