Refund policy
- Return Policy -
30-Day Return Period
We want you to be completely satisfied with your purchase. Returns are accepted within 30 days of delivery for items that are:
- Unused and unopened
- In original condition and packaging
- Complete with all tags, manuals, and accessories
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Standard Returns
For non-defective returns, the following applies:
- 10% restocking fee on the item cost
- Customer pays return shipping
- Original shipping charges are non-refundable
**Free Shipping Orders:** If you received free shipping on your order, actual shipping costs will be deducted from your refund.
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Defective or Damaged Items - No Fee
We stand behind the quality of our products. For defective, damaged, or incorrect items:
- NO restocking fee
- Full refund - including original shipping
- We cover return shipping costs
**Important:** Report any damage or defects within 36 hours of delivery by contacting:
- Email: Support@PartsForSpas.com
- Phone: 1-800-960-8638
Please do not use the item. Keep all packaging materials and boxes for inspection. We may request photos of any damage to process your claim.
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How to Return an Item
**Step 1: Contact Us for Authorization**
All returns require a Return Authorization (RMA) number. Returns without an RMA number cannot be accepted.
Contact us at:
- Email: Support@PartsForSpas.com
- Phone: 1-800-960-8638
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
**Step 2: Pack Your Item Securely**
- Use original packaging when possible
- Include all accessories, manuals, and product tags
- Ensure item is protected for shipping
**Step 3: Ship with Tracking**
- Use a carrier with tracking and insurance (UPS, FedEx, or USPS with Delivery Confirmation)
- Write your RMA number clearly on the outside of the package
- Keep your tracking number for your records
**Important:** We cannot accept responsibility for returns that cannot be tracked. Always ship with tracking and insurance for valuable items.
**Step 4: We'll Process Your Return**
Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund.
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Refund Processing
**Timeline:**
- Inspection and approval: 3-5 business days after we receive your return
- Refund issued to original payment method: 5 business days after approval
- Bank posting time: 3-5 additional business days
**Total expected timeline: 10 business days** from when we receive your return
You'll receive email confirmation once your return is received/inspected and again when your refund is processed.
**If you haven't received your refund within 15 business days** of our approval notification, please contact us at Support@PartsForSpas.com.
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Non-Returnable Items
We cannot accept returns on:
- Items that have been installed, used, or tested
- Electrical components removed from sealed packaging (for safety and quality assurance)
- Chemicals and water treatment products
- Special order or custom items
- Items without an RMA number
Important: All returns must be in unused, unopened condition with original packaging intact.
Electrical components, circuit boards, and control systems must remain in factory-sealed packaging to be eligible for return.
If you're unsure whether your item qualifies for return, please contact us at Support@PartsForSpas.com before shipping it back.
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Questions or Concerns?
Our customer service team is here to help make your return as smooth as possible.
Contact Us:
- Email: Support@PartsForSpas.com
- Phone: 1-800-960-8638
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
We typically respond to emails within 24 hours on business days.
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*This return policy applies to purchases made through PartsForSpas.com. For questions about returns purchased through other channels, please contact us directly.*
PartsForSpas.com is operated under:
Parts For Spas LLC.
Street: 1353 Whispering Oaks Circle
City: Matthews
State/Region: NC
Country: United States
Zip Code: 28104
Email: Support@PartsForSpas.com
Phone: +1 800-960-8638