Terms and Conditions 

Purchases may be returned within 30 days of the date you received the order, unused, unassembled and in original condition and packaging, for a refund, minus shipping charges and 25% restocking fee. Shipping charges are non-refundable. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please ask us. Please email Support@PartsForSpas.com for a Return Authorization Number, as returns cannot be accepted without this number.

The returned item(s) must be in new, sellable conditions without cosmetic, packaging, or any other damage and have all product tags, packaging and manuals.

Non-approved returns will not be accepted nor will we issue credit.

We do not accept returns on "custom" products, chemicals (due to federal regulations on hazardous materials), spa cover lifters, umbrellas, heaters, spa packs, spa control systems, controls, circuit boards, electrical parts, spa pumps, and special order items.  Non-returnable items may be covered by the Manufacturer's warranty.

In some cases we may need to charge more to ship to you. If your delivery address is subject to additional charges we will contact you prior to shipping for approval.