Shipping and Return Policy
Purchases may be returned within 30 days of the date you received the order, unused, unassembled and in original condition and packaging, for a refund, minus shipping charges and 25% restocking fee. Shipping charges are non-refundable. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please ask us. Please email Support@PartsForSpas.com for a Return Authorization Number, as returns cannot be accepted without this number.
The returned item(s) must be in new, sellable conditions without cosmetic, packaging, or any other damage and have all product tags, packaging and manuals.
Non-approved returns will not be accepted nor will we issue credit.
We do not accept returns on "custom" products, chemicals (due to federal regulations on hazardous materials), spa cover lifters, umbrellas, heaters, spa packs, spa control systems, controls, circuit boards, electrical parts, spa pumps, motors, and special order items. Non-returnable items may be covered by the Manufacturer's warranty.
Damage During Shipping:
Damage should be noted with the carrier if possible and if a spa cover please refuse delivery. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. We have the right to request photos of the damage.
EXCHANGES:
Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.
IMPORTANT INFORMATION, PLEASE READ
- Please include a copy of the original sales receipt with your return.
- Please circle the items that you are returning, and note for us if you would like an exchange or credit.
- Returns may only be credited back to the card used to make the original purchase.
- Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
NOTE: It is always best to send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
Contact Us:
The quickest and best way to contact us is via email at Support@PartsForSpas.com , which is checked throughout the day, evenings, and weekends. We do our best to answer every email within 24 hours.